Contact Us
At Spinboss Casino, we strive to provide the best possible support experience for our valued customers. Whether you need assistance with a game, have questions about your account, or require help with responsible gambling, our dedicated support team is here to help.
Live Chat Support
Our live chat feature is available 24/7 in English, Dutch, German, Swedish, Norwegian, and Spanish. Our experienced customer support agents will be happy to assist you with any queries you may have. Peak hours (17:00–23:00 GMT weekdays, 14:00–22:00 GMT weekends) see reduced wait times (~15 seconds).
Email Support
For more complex issues or if you prefer email communication, our dedicated support team is available via [email protected]. Responses are usually provided within 4-8 business hours. Please ensure your account email address is set to the correct contact method.
Help Centre & FAQ
We've put together a comprehensive help centre and FAQ section, accessible from our website's footer or directly through the link below. Our dedicated support team has carefully crafted these resources to provide you with easy-to-understand answers to common questions.
Responsible Gambling Assistance
We're committed to supporting responsible gambling practices. For information on our self-exclusion policies, deposit limits, and time-out features, please visit our dedicated page:
Technical Support & Verification Assistance
For technical issues or account verification support, please use the contact form below. Ensure you provide all necessary details for efficient resolution.
Account Recovery & Security
In case of difficulties accessing your account or if you need assistance with account security concerns, kindly contact our dedicated team via email at [email protected].
Complaint Handling & Escalation Procedures
We take all complaints seriously and are committed to resolving issues promptly. If you feel we've not addressed your issue correctly or would like further assistance after speaking with a support agent, please don't hesitate to escalate it using the email above.
Our dedicated team will work closely with you throughout the escalation process, ensuring that every effort is made to resolve any discrepancies and restore a positive experience for you at Spinboss Casino.
